FAQ

How do I avoid unauthorized dealers?

Unauthorized Sellers/Dealers

Our commitment to providing superior welding products is, and has always been, the focus of our business.
Only officially authorized AlumaReel dealers are allowed to sell AlumaReel products. AlumaReel products come standard with a factory-backed warranty, which will only be honored if the products are purchased through AlumaReel or one of our authorized retailers. If you obtain an AlumaReel product(s) from an unauthorized dealer, your warranty will not be honored, and we cannot offer you the assurances of quality and satisfaction afforded by purchases made through authorized dealers. If you are uncertain about purchasing from a specific dealer, before you purchase, please contact us directly at 512-229-3400 or email us at Randy@alumareel.net.
Be cautious of sellers on Amazon.com and eBay. Amazon.com, eBay and any other resellers who sell through these online marketplaces are not authorized dealers of AlumaReel products. If purchasing our products directly through Amazon.com, eBay or retailers within their networks, your factory warranty will not be honored.

Avoiding Unauthorized Dealers

Be Aware of Unauthorized Dealers!

Products sold by unauthorized dealers are not purchased from AlumaReel; instead they are typically acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to AlumaReel warranty coverage. Additionally, many of these unauthorized dealers change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business. Furthermore, as many of our products are typically designed to fit a specific Make, Model and Year of vehicle, the application data that is essential to ensuring that the correct product is sold, is continually updated by AlumaReel and is only supplied to our Authorized Resellers.

We are using our best efforts to prohibit these companies from taking advantage of consumers, but these practices still exist. To ensure that you receive the quality products and service that you are entitled to when you purchase AlumaReel products, it is important that all your purchases of our products be made only through AlumaReel or an authorized dealer.

How do I determine if a dealer is authorized to sell AlumaReel products?

We continually maintain a list of authorized AlumaReel dealers on our website WWW.AlumaReel.Net . When in doubt, contact us directly at 512-229-3400 or email us at Randy@alumareel.net.

What happens to my warranty if I purchase through an unauthorized dealer?

Any AlumaReel product that has been purchased from an unauthorized dealer or if the original factory serial number has defaced or replaced in any way will not be honored or serviced under the existing AlumaReel warranty policy.

The dangers of purchasing uncertified products

AlumaReel products sold by unauthorized dealers sometimes are purchased on a secondary "gray" market and can be damaged, defective, refurbished, stolen or even counterfeit. It's not uncommon for such dealers to deny responsibility for product/support issues. Beware that if we are unable to validate the original purchase date and ownership, your warranty will not be fulfilled.

Avoid repairs through unauthorized dealers

Unauthorized dealers may attempt to provide warranty service by repairing products themselves. Repairs made by an unauthorized dealer may not meet AlumaReel standards due to the use of inappropriate parts or untrained personnel.

Did you already purchase from an unauthorized dealer?

There's a chance the product you purchased is discontinued, altered or has been damaged and may pose a risk to you and your vehicle. If you have any uncertainties, please contact our customer service team at 512-229-3400 or email us at Randy@alumareel.net.

If you are interested in becoming an Authorized AlumaReel dealer, please contact Randy Ballard at Randy@alumareel.net.

What is the AlumaReel return policy?

30 day hassle free guarantee:

AlumaReel will replace at no cost all damaged or defective products within 30 days of sale.

AlumaReel understands that products do at time not fit our customers need for one reason or another.  When returning products, we ask that the following steps are taken (as outlined below):

  1. Return time period begin on the date of sale.
  2. 30 day money back policy on most products.
  3. Shipping and Handling charges are NOT refundable and are the responsibility of the dealer/client.
  4. Include invoice number and sale information with returned product.
  5. Where possible, product exchanges are preferable.

All defective product will be subject to exchange or customer account credit

Reason for return

All returned product should be accompanied by reasons for the return.  In many cases, we may be able to suggest a different product that would better suit your needs.  
If you would like to exchange a product, any price difference will either be refunded or charged to your billing account.

Return Product

  1. All returned product MUST contain ALL original materials.  This include manuals, etc
  2. Original manufacturers label must be intact.
  3. Include a copy of invoice with returned package.
  4. Returns may be rejected if the product has been damaged due to improper use/shipping damage.

Restocking Fees

  1. A 15% restocking fee will apply if the product(s) are returned outside of 30 days hassle free guarantee.
  2. We reserve the right to refuse shipment and/or charge a restocking fee with damaged product(s).
  3. A restocking fee will apply to all product(s) returned due to the customer’s refusal to pay or for reasons other than defect.

Limitation of Liability

AlumaReel products are designed and tested with a number of quality assurance checks in place in efforts to deliver a superior product every time.  AlumaReel reserves the right to make changes with out notice to improve performance of the product or to accommodate changes made in the process.

What is the AlumaReel product warranty?

2 Year warranty against manufacture defects