Our commitment to providing superior welding products is, and has always been, the focus of our business.
Only officially authorized AlumaReel dealers are allowed to sell AlumaReel products. AlumaReel products come standard with a factory-backed warranty, which will only be honored if the products are purchased through AlumaReel or one of our authorized retailers. If you obtain an AlumaReel product(s) from an unauthorized dealer, your warranty will not be honored, and we cannot offer you the assurances of quality and satisfaction afforded by purchases made through authorized dealers. If you are uncertain about purchasing from a specific dealer, before you purchase, please contact us directly at 512-229-3400 or email us at Randy@alumareel.net.
Be cautious of sellers on Amazon.com and eBay. Amazon.com, eBay and any other resellers who sell through these online marketplaces are not authorized dealers of AlumaReel products. If purchasing our products directly through Amazon.com, eBay or retailers within their networks, your factory warranty will not be honored.
Products sold by unauthorized dealers are not purchased from AlumaReel; instead they are typically acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to AlumaReel warranty coverage. Additionally, many of these unauthorized dealers change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business. Furthermore, as many of our products are typically designed to fit a specific Make, Model and Year of vehicle, the application data that is essential to ensuring that the correct product is sold, is continually updated by AlumaReel and is only supplied to our Authorized Resellers.
We are using our best efforts to prohibit these companies from taking advantage of consumers, but these practices still exist. To ensure that you receive the quality products and service that you are entitled to when you purchase AlumaReel products, it is important that all your purchases of our products be made only through AlumaReel or an authorized dealer.
We continually maintain a list of authorized AlumaReel dealers on our website WWW.AlumaReel.Net . When in doubt, contact us directly at 512-229-3400 or email us at Randy@alumareel.net.
Any AlumaReel product that has been purchased from an unauthorized dealer or if the original factory serial number has defaced or replaced in any way will not be honored or serviced under the existing AlumaReel warranty policy.
AlumaReel products sold by unauthorized dealers sometimes are purchased on a secondary "gray" market and can be damaged, defective, refurbished, stolen or even counterfeit. It's not uncommon for such dealers to deny responsibility for product/support issues. Beware that if we are unable to validate the original purchase date and ownership, your warranty will not be fulfilled.
Unauthorized dealers may attempt to provide warranty service by repairing products themselves. Repairs made by an unauthorized dealer may not meet AlumaReel standards due to the use of inappropriate parts or untrained personnel.
There's a chance the product you purchased is discontinued, altered or has been damaged and may pose a risk to you and your vehicle. If you have any uncertainties, please contact our customer service team at 512-229-3400 or email us at Randy@alumareel.net.
If you are interested in becoming an Authorized AlumaReel dealer, please contact Randy Ballard at Randy@alumareel.net.
AlumaReel will replace at no cost all damaged or defective products within 30 days of sale.
AlumaReel understands that products do at time not fit our customers need for one reason or another. When returning products, we ask that the following steps are taken (as outlined below):
All returned product should be accompanied by reasons for the return. In many cases, we may be able to suggest a different product that would better suit your needs.
If you would like to exchange a product, any price difference will either be refunded or charged to your billing account.
AlumaReel products are designed and tested with a number of quality assurance checks in place in efforts to deliver a superior product every time. AlumaReel reserves the right to make changes with out notice to improve performance of the product or to accommodate changes made in the process.